If you experience a power cut, contact Northern Powergrid. If you need extra help, join the Priority Services Register.
The easiest way to report and access the latest information is via our website
Alternatively our teams are available 24/7 by calling 105.
You can also find some useful hints and tips on our website at www.northernpowergrid.com/what-to-do-in-a-power-cut
Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to our Priority Services Membership, will be kept updated as a priority.
For any customers on our Priority Services Membership who may require further support, you can contact our dedicated priority service line 0800 169 2996.
If you have additional needs due to your medical or personal circumstances, and are not part of our Priority Services Membership, you should consider joining for free by visiting Priority Services Membership | Northern Powergrid
It will help us to support you during a power cut including regular updates on the situation and considering alternative needs such as food and accommodation. Those who can join include customers:
- Of pensionable age
- Disabled, chronically sick, or have a long-term medical condition
- Hearing or visually impaired
- Have additional communication needs
- In a vulnerable situation
- Have young children at home
Our customer support vehicles are also prepared and ready to go out into local communities, where possible. We have also taken action to remind our people of the importance of staying hydrated and protected so they can continue to work safely during the hot weather.
Please remember to check on neighbours, friends and family members who may need additional support.